Everything a small firm actually needs, and nothing it does not.
One monthly fee. No per-ticket billing, no surprise project invoices for work that should have been routine.
You get one engineer who learns your firm and a second who is briefed on it. Nobody starts from scratch when the first one is on holiday.
Thirty-minute first response in writing during business hours. Managed clients also get an after-hours line for outages.
Servers, workstations, firewalls, and switches are watched. Patches are tested and applied on a published schedule, not whenever someone remembers.
A backup that has never been restored is a guess. We restore a sample file and a sample mailbox every month and record the result.
Every device, licence, and login in one register, in your firm's name. You can read it, export it, and take it with you.
Tickets raised and closed, patches applied, backups verified, and anything we think you should spend money on next quarter.
How it runs
We ask what you have, who set it up, and what breaks most often. No sales deck.
FreeWe map the network, collect credentials into your register, and write down how it actually works today.
5 business daysA written list of what is wrong, what it costs to fix, and what can safely wait. You decide.
Fixed feeMonth to month. Thirty days notice, and you already hold every credential.
From $95/userWhat you get in writing
Yours to keepEvery login, its owner, and its recovery path.
Drawn, labelled, and updated when things change.
What was patched, what was restored, and when.
Plain-English summary, sent to the partner who signs.
You probably need this if any of these sound familiar
And that person is a contractor, a founder, or the office manager who happens to be good with computers.
Backups are running. Whether they restore is a separate question, and nobody has asked it.
You email, then wait, then call. There is no record of what was promised or when.
Questions about managed it
What is the minimum contract?
There is no term. Managed IT is month to month with thirty days notice. The only thing you sign is a service description and a privacy schedule.
Can you work alongside our existing IT person?
Yes, and many firms start that way. We document what exists so your contractor or staff member is no longer the only person who knows how it works.
Do you support Macs?
Yes. Mixed Windows and macOS offices are normal in professional services, and both are covered at the same per-user rate.
What counts as after hours?
Outside 08:00–18:00 Pacific, Monday to Friday. Managed and Managed + Security clients have a direct line for outages at any hour.